Legal Assurance and Compliance

Last updated: August 23, 2026

This page explains the legal rights applicable when a product purchased from BABALU Fishing Tackle lacks conformity. These rights are distinct from the right to free resolution and returns due to changes of opinion described in Returns and Refunds Policy.

1. LEGAL RIGHTS

Products sold to consumers must correspond to the description, have the qualities and functionalities legitimately expected, be suitable for normally intended use and comply with legally applicable safety and compliance requirements.

In Portugal, new tangible movable assets sold to consumers benefit, as a rule, from a legal period of liability for lack of conformity of three years from delivery, in accordance with applicable legislation. Consumers residing in other countries maintain the mandatory rights conferred by the legislation applicable to them, even when this protection is different or greater.

This page does not create an additional commercial warranty. A commercial warranty only exists when expressly presented as such and does not replace or reduce the legal warranty.

2. WHAT MAY CONSTITUTE LACK OF COMPLIANCE

There may be a lack of conformity, particularly when the product:

  • does not correspond to the description, model, quantity or quality contracted;
  • not suitable for normal use of products of the same type;
  • does not provide the durability, functionality, compatibility or safety that the consumer may reasonably expect;
  • does not correspond to a sample or model presented; or
  • is delivered without necessary instructions or accessories that have been agreed or are legally required.

3. SITUATIONS THAT MAY NOT BE COVERED

The legal warranty does not cover deterioration resulting exclusively from normal wear and tear, use contrary to instructions, accident, unauthorized alteration, inadequate maintenance or improper storage, when these circumstances are the cause of the problem.

This exclusion does not apply when the damage results from an existing lack of conformity, insufficient instructions or another fact for which BABALU is legally responsible. Rights relating to product safety always remain in accordance with the law.

4. AVAILABLE SOLUTIONS

When there is a lack of conformity, the consumer may have the right, in accordance with applicable legislation, to restore conformity through repair or replacement, to a proportional reduction in price or to termination of the contract and refund.

The concrete solution depends on the nature and severity of the lack of conformity, the possibility and proportionality of each measure and the applicable mandatory rules. Compliance restoration measures are carried out free of charge for the consumer when the law so determines.

5. HOW TO SUBMIT AN APPLICATION

Contact hello@babalu.pt as soon as you notice the problem and include, whenever possible:

  • the order number and the data used in the purchase;
  • the reference, variant and quantity of the product;
  • a description of the problem and when it was detected;
  • photographs or video that allow you to assess the situation; and
  • information about any associated security incident.

We may request that you return the product for inspection and will provide appropriate instructions. Do not dispose of or alter a product that may be related to a security incident, except when necessary to avoid an immediate risk.

6. PROOF OF PURCHASE AND EVALUATION

Order confirmation, invoice, proof of payment or other suitable element can be used as proof of purchase. The absence of original packaging does not, in itself, eliminate the consumer's legal rights, although it is important to package the product safely when return is necessary.

BABALU will review the request diligently and may request additional information strictly necessary to determine the origin of the problem and the applicable solution.

7. PRODUCT SAFETY

If the problem may present a risk of cutting, piercing, breaking, ingestion, strangulation or other hazard, stop use, keep the product away from children and animals and immediately consult the Product Safety page.

8. IMPERATIVE RIGHTS

Nothing on this page limits deadlines, presumptions, remedies or other mandatory consumer protection rights applicable in the customer's country of residence. In case of divergence, the applicable legislation prevails.

9. CONTACT

BABALU Fishing Tackle
Email: hello@babalu.pt
Avenida do Atlântico, No. 16, Office 2.01
1990-019 Lisbon, Portugal