Contact information

Last updated: August 23, 2026

BABALU Fishing Tackle is an e-commerce brand operated in Portugal. On this page you will find the operator's identification and the appropriate channels for questions about products, orders, returns, privacy, accessibility and product security.

1. OPERATOR IDENTIFICATION

BABALU Fishing Tackle
Operator: Luís Miguel da Costa Ferreira
Type of activity: sole proprietorship
NIF/VAT: PT219263752
Avenida do Atlântico, No. 16, Office 2.01
1990-019 Lisbon, Portugal
Website: https://babalu.pt
Email: hello@babalu.pt

The address indicated is the professional address of the operator. BABALU sells exclusively online and does not have a physical store open to the public. Do not send returns to this address without first receiving applicable return instructions.

2. CUSTOMER SUPPORT AND ORDERS

To obtain support regarding an order, please indicate in the email, whenever possible:

  • the order number;
  • the name and email address used for the purchase;
  • the product or variant in question; and
  • a clear description of the issue, accompanied by photographs where relevant.

We normally respond within 1 to 2 business days. In periods of increased demand or when it is necessary to consult a carrier, payment provider or other partner, the response may take longer.

Also see the Shipping and Delivery Policy, the Returns and Refunds Policy and the Legal and Compliance.

3. PRIVACY AND DATA PROTECTION

To exercise data protection rights or ask a question about the processing of personal data, write to hello@babalu.pt with the subject “Privacy”. We may request information reasonably necessary to confirm the identity of the subject and protect their data.

See the Privacy Policy and the Cookies Policy.

4. PRODUCT SAFETY

If you become aware of an accident, risk, safety defect or possible non-conforming product, discontinue use and immediately contact hello@babalu.pt with the subject “Product Safety”. Include photographs, product reference, batch or SKU when available, location and date of purchase, and a description of the incident or risk.

See the Product Safety page.

5. ACCESSIBILITY

If you encounter an accessibility barrier on the website or require information in a reasonable alternative format, please contact hello@babalu.pt with the subject “Accessibility”. Indicate the page, the affected functionality, the supporting technology used and the desired format, when applicable.

See our Accessibility Statement.

6. COMPLAINTS AND DISPUTE RESOLUTION

To file a complaint, write to hello@babalu.pt, indicating the elements necessary for us to understand and analyze the situation.

In Portugal, the consumer can use the Electronic Complaints Book. Without prejudice to another legally competent entity, you can also appeal to the Lisbon Consumer Conflict Arbitration Center. The official list of alternative consumer dispute resolution entities can be found at Consumer Portal.

7. CONTACT

BABALU Fishing Tackle
Email: hello@babalu.pt
Avenida do Atlântico, No. 16, Office 2.01
1990-019 Lisbon, Portugal