Your privacy choices
As described in our Privacy Policy, we collect personal information from your interactions with us and with our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this to show you adverts on other websites that are more relevant to your interests and for other reasons described in our Privacy Policy.
The sharing of personal information for targeted advertising based on your interaction across different websites may be considered a “sale”, “sharing” or “targeted advertising” under certain US state privacy laws. Depending on where you live, you may have the right to opt out of these activities. To exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will treat this as a request to opt out of activities that may be considered a “sale” or “sharing” of personal information, or other uses that may be considered targeted advertising, for the device and browser used to visit our website.
Collapsible content
1. How do I contact customer support?
You can contact us through the shop contact form or by email at: hello@babalu.pt
We will reply as soon as possible.
2. Can I return a product?
Yes. We accept returns within the legal period, provided the product is unused, complete and in its original packaging.
3. Which countries do you ship to?
We ship throughout the European Union, the United Kingdom, the United States, Canada and other destinations. All available countries are shown during checkout.
4. Do the products comply with European safety standards?
Yes. Our products meet the applicable safety requirements of the European Union, the United Kingdom, the United States and Canada.
5. Do the products have a guarantee?
Yes. All products are covered by the statutory guarantee against manufacturing defects.
6. How do I track my order?
After dispatch, you will receive a confirmation email and, where available, a tracking number.
7. Can I change the delivery address?
You can request a change before the order is dispatched. After dispatch, it may no longer be possible to change the address.
8. How long does delivery take?
Delivery time depends on the destination country and the shipping method selected. The estimate is shown during the checkout process for your order.