Refund policy

We have a 30-day returns policy, so you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and unworn, with its tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at lojaepesca@gmail.com. Please note that returns must be sent to the following address: 

BABALU Fishing Tackle
Praça Manuel Teixeira Gomes
EC Teixeira Gomes
8500-998  Portimão, Portugal

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us with any return questions at lojaepesca@gmail.com.

Damage and issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers or plants), customised products (for example special orders or personalised items) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cancellation period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing to provide a justification. As stated above, your item must be in the same condition that you received it, unused and unworn, with its tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may also take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at lojaepesca@gmail.com.