FAQ
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1. How do I contact customer support?
You can contact us through the shop contact form or by email at: hello@babalu.pt
We will reply as soon as possible.
2. Can I return a product?
Yes. We accept returns within the legal period, provided the product is unused, complete and in its original packaging.
3. Which countries do you ship to?
We ship throughout the European Union, the United Kingdom, the United States, Canada and other destinations. All available countries are shown during checkout.
4. Do the products comply with European safety standards?
Yes. Our products meet the applicable safety requirements of the European Union, the United Kingdom, the United States and Canada.
5. Do the products have a guarantee?
Yes. All products are covered by the statutory guarantee against manufacturing defects.
6. How do I track my order?
After dispatch, you will receive a confirmation email and, where available, a tracking number.
7. Can I change the delivery address?
You can request a change before the order is dispatched. After dispatch, it may no longer be possible to change the address.
8. How long does delivery take?
Delivery time depends on the destination country and the shipping method selected. The estimate is shown during the checkout process for your order.